State Farm® Insurance Agent Brittanie Portillo McCoy
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Hollie Goodman
October 2, 2025
5
out of
5
rating by Hollie Goodman
"Great people skills. Always answers questions you may have. Great service."
We responded:
"Thank you for the review, Hollie!"
corazon castaneda
October 2, 2025
5
out of
5
rating by corazon castaneda
"great customer service"
Jeffrey DeBernardis
September 29, 2025
5
out of
5
rating by Jeffrey DeBernardis
"Excellent service."
We responded:
"Thank you, Jeffrey! We’re thrilled to hear you had an excellent experience. Your feedback means a lot, and we truly appreciate your trust in our team!"
Luis Alatorre
September 29, 2025
5
out of
5
rating by Luis Alatorre
"Great attitude and good agents that really helps 👌"
We responded:
"Thank you, Luis! We’re thrilled to hear that our team was able to provide helpful and positive support. Your kind words mean a lot, and we truly appreciate your trust in us!"
Cheryl W
September 23, 2025
5
out of
5
rating by Cheryl W
"Mariah was wonderful to work with. She did not have an answer for my question but researched the problem and contacted me back with the answer in a timely manner."
We responded:
"Thank you so much, Cheryl! We’re glad to hear Mariah went above and beyond to research your question and provide a timely answer. We truly appreciate your feedback and are happy you had a great experience with our team!"
Jake
September 16, 2025
5
out of
5
rating by Jake
"Bre and Edna helped me with my billing and claim issue. They are very supportive and easy to work with! Friendly, nice , professional, patient"
We responded:
"Thank you for sharing your positive experience with us, Jake! We’re glad Bre and Edna were able to assist you and make the insurance process smooth. Have a great day!"
estrellita
September 11, 2025
5
out of
5
rating by estrellita
"Very helpful, i asked for copy of some documents to email and i got it right away in less than 5 mins"
We responded:
"Thank you so much, Estrellita! I’m glad we could get your documents to you quickly—our team loves helping our State Farm family!"
Teh quiper
September 5, 2025
5
out of
5
rating by Teh quiper
"Terry did a great job with my review today. Good stuff"
We responded:
"Thanks for sharing your support with us! Terry and the rest of our State Farm team will always be there for you and all of your insurance needs!"
Samantha Hendricks
September 4, 2025
5
out of
5
rating by Samantha Hendricks
"Very helpful and kind!! I loved all of the staff. Moriah was the best; very awesome and kind i’d recommend people come just for her!"
We responded:
"Thank you for the kind words! We’re so glad to hear you had a positive experience and enjoyed working with our team. We truly appreciate your support and look forward to helping you again!"
Donna Lovins
September 2, 2025
5
out of
5
rating by Donna Lovins
"Moriah was Professional, Knowledgeable, answered all my questions. I paid my Monthly Auto Payment over the phone and I had asked for Copies of my Auto ID Cards (present and up-coming via E-Mail. Moriah sent via E-Mail Receipt of my Payment and Copies of my Auto ID Cards, while we were still on the phone. She was very helpful and has a calming voice."
We responded:
"Thank you for your kind words, Donna! We’re thrilled to hear that Moriah provided professional, knowledgeable, and efficient service while making the process easy for you. We truly appreciate your trust in our office!"
Robin Bunn
September 1, 2025
4
out of
5
rating by Robin Bunn
"I had my roof installed in October of 2024, and they have yet to apply my discount. I’ve called monthly since then and these calls are getting old. It can be difficult to get ahold of an actual agent. The front desk people are friendly. They explain things well when I ask questions. However this delay has been very frustrating. If I didn’t stay on them, it would probably not have gotten done and it would have fallen through the cracks. Before the roof was installed, the process was very smooth with State Farm and they paid well for our new roof. So that was great! However, they need to improve the process of ensuring the discount is applied after a roof upgrade is done. Update: in less than 24 hours they escalated my issue and the refund for the 10 months of discount has been approved. The process was explained to me. Our roofer did not complete the paperwork properly so that delayed things. It still took them from October to June/July to get the form completed correctly and resubmitted, but Anna has been super! She said that Britany called corporate and really worked to get things rectified. Thank you! They have let me know that corporate does move slowly on these issues. I’ll update this when the actual check arrives:) Update: The check for the refund for our roof discount has arrived only one week later! I’ve increased the rating to a 4 star as the check came in quickly, and they were willing to escalate this issue and do the right thing. Thanks!"
We responded:
"Hi Robin! Thank you for sharing your experience and for your patience throughout this process. We’re glad we could escalate the issue and get your roof discount refund approved and processed quickly. We appreciate your detailed feedback—it helps us identify areas where we can improve. Your kind words about Anna, Brittany, and our State Farm team mean a lot, and we’re happy we could make this right in the end."
Margie Johnson
August 28, 2025
5
out of
5
rating by Margie Johnson
"Reps very helpful with getting my auto pay set up"
We responded:
"Thank you for your kind words, Margie! We’re glad to hear our State Farm team was able to assist you with setting up auto pay. We truly appreciate your trust in our office!"
Eric Hernandez
August 28, 2025
5
out of
5
rating by Eric Hernandez
"Terri and Teran very helpful and very professional. Very patient and helpful."
We responded:
"Hi Eric! We’re thrilled to hear that Terri and Teran provided professional, patient, and helpful service. We truly appreciate your trust in our office!"
Yen Ngo
August 26, 2025
5
out of
5
rating by Yen Ngo
"I like this office. Very nice!"
We responded:
"Hi Yen! We really appreciate your positive feedback! It’s great to hear that you enjoyed your experience at our office here at Brittanie McCoy State Farm. We look forward to continuing to assist you with all your insurance needs!"
Colby Troutman
August 26, 2025
1
out of
5
rating by Colby Troutman
"I will retract any previous positive statement i have made. TLDR my bill has risen considerably multiple times. They admit fault, fix it, A month later it’s rising again and then try to backpedal and put the blame on me when i have filed 0 claims, i have requested 0 changes to my policies yet somehow my bill keeps jumping on up."
We responded:
"Thank you for your detailed 5-star insurance review, Colby! We’re sorry to hear about the initial difficulty, but we're glad that Anna, Matt, and Patricia were able to turn things around and provide the service you deserve. It's wonderful to hear that their professionalism and care made a lasting impression. We greatly appreciate your continued trust in our office and your kind words about our team members. Your feedback means a lot to us, and we’ll make sure Anna’s standard of excellence continues to guide our service!"
Preston Guiot
August 21, 2025
5
out of
5
rating by Preston Guiot
"Great to work with"
We responded:
"Thank you for your kind words, Preston! We’re glad to hear you had a great experience working with our insurance office. We truly appreciate your trust in us!"
Diane Trammell
August 20, 2025
5
out of
5
rating by Diane Trammell
"Bre was extremely helpful!"
We responded:
"Thank you for your positive feedback, Diane! We’re so glad to hear that Bre was able to assist you. We truly appreciate your insurance trust in our State Farm team!"
Mong Vang
August 18, 2025
5
out of
5
rating by Mong Vang
"Great people to work with. Best staff Moriah"
We responded:
"Hi Mong! We’re thrilled to hear that Moriah and our team provided such a positive experience. We look forward to continuing to serve you and all of your insurance needs!"
Domini Phạm
August 12, 2025
5
out of
5
rating by Domini Phạm
"Wonderful in here"
We responded:
"Hi Domini! Thank you for your kind words! We’re so glad you had a wonderful experience at our office. We appreciate your support!"
Quyên Mai
August 6, 2025
5
out of
5
rating by Quyên Mai
"Bre is very good👏🏻"
We responded:
"Thank you so much for the 5-star review, Quyên! We’re glad to hear Bre provided excellent service. We appreciate your feedback and are here if you ever need anything!"
Amanda Burney
August 1, 2025
5
out of
5
rating by Amanda Burney
"Terri Stokes was a fantastic help for us today, she made sure to break everything down for us to make sure we understood!"
We responded:
"Thank you so much for your kind words, Amanda! We’re glad to hear Terri was able to help break everything down clearly for you. It’s important to us that you fully understand your coverage and feel confident in your choices. We appreciate your trust and look forward to assisting you with all your insurance needs!"
Cassie Stewart
July 31, 2025
5
out of
5
rating by Cassie Stewart
"Great experience going over my policy! It was quick and easy. Terri was super helpful and informative. Highly Recommend"
We responded:
"Thank you, Cassie! We’re thrilled to hear you had a great experience and that Terri made the process quick and easy. We appreciate your recommendation and look forward to continuing to support your insurance needs!"
Manny Redifer
July 31, 2025
5
out of
5
rating by Manny Redifer
"I have the pleasure of meeting with Terri Stokes today. I was impressed with her professionalism and the caring of my needs when it comes to the different insurance policies that I have with State Farm. The McCoy group is lucky to have her."
We responded:
"Thank you, Manny! We’re so glad Terri could provide you with the professional and caring service you deserve. We agree — she’s a fantastic part of the McCoy State Farm team! We appreciate your kind words and look forward to continuing to support you."
Stiner Liner
July 30, 2025
5
out of
5
rating by Stiner Liner
"Very helpful!! I had several policies I had to go over and Teri Stokes stayed through her lunch break to help me!! I have been a customer for about 15 years and I will continue to get my insurance from Matt MaCoy‘s office"
We responded:
"Thank you so much for your kind words and loyalty over the past 15 years! We’re thrilled to hear that Teri went above and beyond to assist you, even during her lunch break. Providing helpful and attentive service is what we strive for every day. We truly appreciate your continued trust in our State Farm team and look forward to serving your insurance needs for many more years to come!"
Judy Martin
July 25, 2025
5
out of
5
rating by Judy Martin
"Edna Martinez has been a HUGE help in preparing my claim against another insurance vendor, whose client was at fault in a parking lot accident. She went above & beyond by searching for pictures of the parking lot & sketching the way the accident happened. Thank you, Edna!"
We responded:
"Hi Judy! We LOVE hearing this kind of feedback—thank you so much! Edna is a rockstar and we’re lucky to have her on our State Farm team. So glad she could help walk you through everything and make a stressful situation a little easier. Thanks again for trusting us!"